Oracle Siebel CRM Still Useful
It was our former CRM system we used before Salesforce Classic CRM was implemented. We keep Oracle Siebel CRM available for reference …
Overview
What is Oracle Siebel CRM?
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
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Popular Features
- Custom fields (17)10.0100%
- Customer data management / contact management (18)9.090%
- Workflow management (18)9.090%
- Opportunity management (17)9.090%
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What is Oracle Siebel CRM?
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
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Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell…
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
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What is Oracle Siebel CRM?
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
Oracle Siebel CRM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
Reviewers rate Interaction tracking and Call center management and Custom fields highest, with a score of 10.
The most common users of Oracle Siebel CRM are from Enterprises (1,001+ employees).
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(112)Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
July 17, 2022
Oracle Siebel CRM Still Useful
It was our former CRM system we used before Salesforce Classic CRM was implemented. We keep Oracle Siebel CRM available for reference purposes, but it's no longer being maintained or updated. Now, our organization uses Salesforce Lightning Platform. It's nowhere near as easy and efficient to use as Oracle Siebel CRM is.
- Quote Management
- Order Referencing
- Easy UI
- Outdated UI
- Prone to computer bugs
- Not as detailed as other sales CRMs
January 04, 2022
Oracle Siebel Enterprise Marketing Suite Review
Score 8 out of 10
Vetted Review
Verified User
Oracle was implemented for us by being able to use a completely new interface that allows the optimization and grade A performance that enhanced our work flow throughout all the complex situations that we have encountered. The best thing about the software was the personalization that truly made the experience different from all the rest.
- Enhances the workflow
- Provide personalization
- Availability
- Offers solution strategies
- Catch up with innovations
- Provide more practices
October 10, 2019
Why Oracle Siebel CRM is here to stay for a long time
Oracle Siebel CRM is used to replace multiple legacy applications used by the ministry. When implemented it will become the main tool for the day to day activities of the ministry. Its is based on Siebel Public Sector application.
The application has several modules:
Regulatory Profile, Inspection, Compliance, Investigation, Incident etc.
Regulatory Profile includes Entities, Individuals, Systems, Properties, Components.
The application has several modules:
Regulatory Profile, Inspection, Compliance, Investigation, Incident etc.
Regulatory Profile includes Entities, Individuals, Systems, Properties, Components.
- Great data model: the out of the box version comes with standard objects that support most of the industries business models
- Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
- Lots of resources available on the product
- Supported by Oracle one of the world leader in IT
- UI is clear and practical, but lacks some of the fancy features found on today's websites
- Upgrades can be a challenge if the application has been heavily customized
- Some functionalities may not be available if using Siebel Remote
September 26, 2019
Siebel CRM Review
The government has used Siebel CRM (Public Sector) to track activities/applications, run marketing campaigns, and implement business processes according to business policies.
- Siebel clearly separates the data layer, from the business layer, application, and web.
- The navigation and relationship between entities is clear and easy to configure, but it can be improved.
- Siebel CRM as a product is robust, reliable, and easy to configure. The architecture is solid and scalable.
- Components can be added on demand.
- Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
- Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
- The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
September 18, 2019
It has all the tools you need
It is being used by the entire department to manage citizenship and immigration for Canada.
- Excellent scalability to support a large number of users.
- Very stable.
- Responsive engineering team.
- Excellent performance.
- Improve migration process.
- Update training material to reflect newer versions of Siebel.
February 13, 2019
Review from a UI/UX Centric OpenUI Developer
Siebel is used by many departments, it used by our Marketing Department, our Donation department, and for major donor management to use the customer relationship part (accounts, activities, opportunities).
It is used to process donations, store records of checks, match accounts with data quality (3rd party system integrated with Siebel), send notifications to employees and donors, and much more. It handles a lot of business problems regarding those areas.
It is used to process donations, store records of checks, match accounts with data quality (3rd party system integrated with Siebel), send notifications to employees and donors, and much more. It handles a lot of business problems regarding those areas.
- It is stable, and the system Siebel replaced was not very stable.
- It keeps getting changes with upgrades, so there is an improvement in user experience (mobile responsive, etc.)
- It provides a base of understanding that a homegrown system wouldn't have, how Siebel contractors can come onboard knowing generally what it does, except for our customizations
- Lack of documentation for developers -- it feels like almost nothing in the grand scheme of things, especially around OpenUI. Sure there are some things on bookshelf, but that's all it is, some. It's not in depth--there are hardly any examples and I generally get answers outside of bookshelf.
- Support isn't so good, I'd sooner try to solve the problem with many workarounds than put a support ticket in that might go into the abyss and never get resolved.
- The user interface is lacking for our version. Granted, we are at least four years behind and have no mobile responsiveness (we had to build that ourselves) but I've seen the newer version and there need to be more intuitive user interface patterns in general
- Sometimes there are weird quirks in customizations that should work in theory, but don't.
December 19, 2018
Oracle Siebel CRM Review
Score 8 out of 10
Vetted Review
Verified User
The best part about Siebel is that it brings all of our data together into one piece of software. Nearly all of the work done by all departments in our company is done within this software. Our whole business is integrated and the software is highly customized to our needs. We are working on getting other departments on-boarded to use Siebel.
- Using Siebel as a CRM is nice in that it allows for a wide variety of information to be stored in one place. The search features also work well.
- The functionality of the software was excellent in terms of a customer CRM tool. Information was well organized and the software served it's purpose for the sales and planning teams.
- It is automatically connected to your customer's telephone and helps us in analyzing their profile when we talk to them
- It has server issues and also slowness. It even slows down your entire system. Maybe we need to explore other options to better scale the software.
- It would be nice if Oracle provided more material that was accessible for training.
- There is a lag in some of the larger reports. It can take over 30 minutes to run, or they don't run correctly at all. Again, this might go back to the issue of scale.
March 31, 2017
Oracle Siebel is dead: just needs to be gone
Oracle CRM (Siebel) is being used throughout our organization for several reasons. The main use of the tool is so that our Branches and Service Center locations can manage our customer's profile, by Opportunity management (Sales), Activities for follow-ups, notifications and service requirements. We also use service requests for account negotiations, Wire/Check requests and technical support issues.
We have built an email portal to allow branch and service center associates to send email and correspondence communications to our clients as requested. Campaign is used to deliver call lists as a sales strategy.
- The ability to customize the tool
- The sheer magnitude of what can be done with the tool
- On premise so servers must be maintained
- Very heavy on the technical side
- Out of box functionality isn't enough, you really need to customize the tool.
We used to use Oracle Siebel CRM in my department until we moved over to Salesforce about 10 months ago. I used Siebel CRM myself in two different capacities: (1) as a technical support engineer it was for managing tickets and support cases, and (2) as an Application (Pre-sales) Engineer, it was used to manage sales opportunities and activities related to customer management.
The problem it addressed in each instance was having a single place to manage correspondence, activity history, deliverables, quotes/purchasing information, and resource involvement from our side.
The problem it addressed in each instance was having a single place to manage correspondence, activity history, deliverables, quotes/purchasing information, and resource involvement from our side.
- Customizability of views. If I had the right query string, I could basically create a "view" or "query" to gather exactly the type of information I needed with specific criteria. In our organization, we would trade query strings back and forth with each other to create the types of views we needed. I like the compact representation.
- Minimal interface. There's not too much bloat, with no added social media features and all that other crap that's becoming an unnecessary part of every other product out there.
- Easy to pick up. My company's internal training did a good job of teaching us how to use Siebel CRM. It didn't take days of training, either. Pretty intuitive.
- Dated interface. It looks like something out of the early 2000s. No concept of things like tabs and floating non-modal dialogs.
- Slow performance. No matter whether I was onsite or remotely using through VPN, Siebel CRM was SLOW. Our current system with Salesforce is much faster.
- Incompatibility with other browsers. For some reason, the application required IE 8.0 only, and would not work on any other browser, including newer versions of IE.
- Searchability. I mentioned in the positives that it was easy to customize queries. That's only if you know what to write in a query. If you don't know what to look for, there is no all-encompassing search, and it's very unintuitive to create the right query for what you're looking for. I mostly asked power users to send me their pre-built queries, which allowed me to be more productive.